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We believe in giving you excellent customer service! Which is why we offer a no quibble returns policy within 60 days if unused in its original packaging we will refund the amount you paid for the item. We provide a free returns label.

If, for any reason, you are not happy with your purchase, simply return it within 60 days of delivery, unused and in its original packaging and we will offer an exchange or a refund for the amount you paid for the item. 

We pay for the return postage on UK orders and there is a returns form in each parcel with a prepaid return address label or download a returns form in PDF format RETURNS FORM. Attach the label to your parcel and take it to your local post office. 

Please allow up to 10 days for the refund or exchange.

If you have any questions please call us on 01254 296544 or email enquiries@thesparkleclub.co.uk

The address is

Returns Department,
The Sparkle Club
River Mill, Dixon Street, 
Blackburn, Lancashire 
BB2 1TR, 
The Sparkle Club is a trading name of Newmans Footwear Ltd, company registration 315140.