Frequently Asked Questions
Got questions? No problem – here’s where you’ll find some answers! Below are some of the frequent queries we receive from our customers. If you can’t find what you’re looking for, don’t hesitate to contact our team directly, and we’ll be happy to see how we can help.
- How do I know what size to buy?
We have provided a guide of sizes and measurements for you to check, just go to the fitting guides under help and advice.
- What payment methods can I use?
As all orders are now handled by Amazon the payment methods available are those provided by Amazon at the checkout.
- How long will it take until I receive my shoes?
As all orders are now handled by Amazon delivery terms are as specified by Amazon at the checkout.
- Can I return if I'm not happy?
As all orders are now handled by Amazon the returns policy is as specified by Amazon.
- What are your delivery charges?
As all orders are now handled by Amazon the delivery charges are as specified by Amazon.
- Can I have my parcel delivered elsewhere?
As all orders are now handled by Amazon the delivery options are as specified by Amazon.
- What do I do if I forget my account password?
Go to your Login Screen and request your password. We will send it to the email address you registered when you created your account.
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